We want to do all we can to make your hospital stay as comfortable as possible, and we are committed to delivering the highest quality care. Patients have access to a variety of services and amenities, including:

This information is also available in a downloadable Patient Information Guide

Communication

Interpreters - All patients are entitled to free interpreter services, either from a certified staff interpreter or our hospital operator, who can provide an interpreter through our language line service (over 150 languages available).

For the Hearing Impaired - Upon admission, hearing impaired patients receive information on how to access the nearest Telecommunications Device for Individuals with Disabilities (TDD or TTY). We also provide sign language interpreter services. Hearing aid compatible phones with flashing handsets and volume control dials are standard equipment in patient rooms, and televisions are equipped with closed-caption features.

Telephones - Telephones are provided in all patient rooms. To dial a department within the hospital, dial the last 4 digits of the number. To place a local call, dial 9 plus the number. To place a long distance call, dial 8 plus 0 and you will be directed to an operator for payment.

Wireless Internet Service - Wireless Internet is available throughout the hospital. Connect to the Marin General HospitalGuest Internet wireless network and accept the Guest Services Acceptable Use Policy to use it. Please be aware this is an unsecured network and information may be visible to others.

Meals

Guest Meals - For patient visitors, we are pleased to offer one complimentary guest meal voucher per day, redeemable in the Greenbrae Grill. Simply call the Nutrition Tech at x7375 or request a guest meal from a member of your care team.

Patient Meals - Nutrition Services takes pride in providing our patients with thoughtfully prepared, well-balanced meals. Each day, someone from our team will assist you in making menu choices based on your physician’s diet orders. We are available from 6:00 am to 7:00 pm, seven days a week. Nutrition Services is able to accommodate most special menu requests (e.g., kosher, vegan, gluten-free), simply contact the Nutrition Tech at x7375. For consultations and education needs, Registered Dietitian Nutritionists are available at x7378.

Room Amenities

Calling Your Nurse - The intercom system in your room is mounted on the wall near your bed. Extending from the intercom is a pillow speaker that can be clipped to your bed for convenience. To call for assistance, press the red button with the nurse’s hat illustration. Some beds have the nurse call button built into the side rail.

Environmental Services – Our cleaning staff is available 24 hours a day, seven days a week, and patient rooms are serviced daily between 7 am – 3 pm. For general service requests, please call x7407. For emergencies, please call x7755 and ask for “EVS Lead.”

Hospital Bed - Hospital beds have controls on the side rails to help you adjust for comfort. You will find arrows on the buttons to indicate up and down for the head and foot of the bed.

Room Temperature - Depending on your room location, you may or may not have a thermostat in your room. Please speak with a care team member if you are uncomfortable and we will do our best to adjust the temperature.

Safety and Security

Electrical Appliances - For safety reasons, we cannot permit patients to use the outlets in their rooms. The hospital does not allow the use of personal plug-in electrical appliances, including hair dryers, curling irons, electric razors, radios, DVD players, computers, heating pads, portable heaters and phone or computer chargers. You may only use items that are charged or battery-operated.

Fire Safety - We periodically conduct fire drills. If you hear an alarm, stay where you are. In the event of an actual emergency, hospital staff will assist you in exiting the building in a safe manner.


Smoke-Free Campus
We are committed to providing patients, visitors, and employees with a smoke-free environment. Smoking is not permitted inside or outside properties owned by Marin General Hospital.
 

Lost and Found - Marin General Hospital maintains a property storage system for unclaimed property. If you lose something while at the hospital, please contact security at x7088.

Valuables - Marin General Hospital is not responsible or liable for the loss or damage to any money, jewelry, documents, or other articles, unless they have been placed in a safe at the patient’s request. To request an item to be put in a safe, talk to a care team member and they will coordinate with security.

Television

Televisions are provided in each patient room. We ask that you please keep the TV volume down and turn off the TV at bedtime. Channel listings are provided in the Healthy Advice guide on page 14. In addition to regular TV channels, we have a special C.A.R.E. channel (channel 3) featuring beautiful nature images and instrumental music for a relaxing and healing environment.

TIGR System - TIGR is a free patient education video system available through your TV. TIGR features more than 150 patient education videos covering a wide variety of health topics. Here is how to access TIGR:

  1. Access the TIGR Patient Education system by dialing x7058 on your patient phone. Follow the verbal prompts (available in English and Spanish).
  2. TIGR will ask if you know the code for a video you wish to view. Press “1” if you know the code and “2” if you want to use your TV to browse through TIGR’s programming and make your selection.
  3. TIGR will say, “Turn on your TV and tune to a specific channel” (48-55).
  4. TIGR will say: Press the pound key (#) when you see the welcome screen and the Main Menu will display.
  5. Continue using the patient telephone to navigate the menu by selecting the number next to the icon.
    • Select “Video on Demand”
    • Select a category
    • Select a video
    • Press “#” to start your video
    • To stop or change your video selection, simply redial x7058 from the same patient phone where the video was requested and follow the voice prompts. If you need help, ask a care team member.

Volunteer Services

Deliveries – Volunteers deliver newspapers, mail, e-mail, flowers, and packages to patients.

  • Newspapers are delivered Monday - Friday
  • Outgoing mail may be sent via the nursing station or a member of your care team
  • Mail received after discharge will be forwarded to your home address

Patient Video Program – The Patient Video Program allows patients to select from a list of videos, call and have their selection delivered to their room. This service is available Monday – Friday, 9 am – 5 pm. To see the video list or make a request, contact x7258.

S.M.I.L.E. Cart (Students Making Illness a Little Easier) – Volunteers come around with a cart full of items, including sudoku, crosswords, word puzzles, pen and paper, playing cards, lip balm, hand cream, emery boards, magazines, mints, and other sundries. To request an item from the cart, contact x7258.