To provide exceptional healthcare services in a compassionate and healing environment.
Marin General Hospital will be the indispensable provider of healthcare in Marin, recognized and valued by our community, patients, physicians, and employees for delivering superior clinical outcomes in a sustainable, state-of-the-art facility.
The C.A.R.E.S. Service Excellence Standards and Behaviors at Marin General Hospital are the framework for the "Marin General Hospital Way" that strengthens and enhances our workplace culture.
Many Marin County residents choose to live here because they appreciate the healthy lifestyle and transformative natural environment. Our philosophy of care is very much in tune with these values. We are dedicated to treating the whole patient — mind, body and spirit, and our patient-centric approach to care focuses on each patient’s needs, goals, and satisfaction.
In order to have the capacity to heal others, our team must have the time and energy for self care. Otherwise, the demands of the job can lead to stress, compassion fatigue, and even burnout. To prevent this, we have engaged in a cultural transformation philosophy called Relationship-Based Care, or RBC. Adopted by hundreds of institutions throughout the country, RBC has been shown to enhance safety, quality, patient satisfaction and staff satisfaction by improving relationships across every level of an organization. RBC is built on three key components:
RBC incorporates best practices from hundreds of hospitals over the last 30 years, and has resulted in measurable improvement in institutions throughout the U.S. It works by:
RBC has been shown to enhance safety, quality, patient satisfaction and staff satisfaction by improving relationships across every level of an organization.