If you file a complaint or grievance with Marin General Hospital, the Patient Relations Department will review your complaint/grievance and provide you with an initial written response, which contains the name of the person to contact at the hospital, within two weeks. Within 31 days, you will receive an additional written response containing the steps taken to investigate the grievance, the results of the grievance process, and the date of completion of the grievance. Concerns regarding the quality of care, discharge issues, or billing issues will be referred to the appropriate hospital departments, committees, and/or medical staff for confidential peer review.

Marin General Hospital Patient Relations
250 Bon Air Road
Greenbrae CA 94904 
1-415-925-7366

California Department of Public Health
2170 Northpoint Parkway
Santa Rosa, CA 95404
1-866-784-0703 or 707-576-6775

Office of Civil Rights
U.S. Department of Health & Human Services
50 United Nations Plaza, Room 322
San Francisco, CA 94102
1-800-368-1019

The Joint Commission
Mail: Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181
1-800-994-6610
complaint@jointcommission.org