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California Emergency Physicians, a medical group that
provides emergency room doctors to some 50 California hospitals,
has given its annual ‘Patient Satisfaction’ award to
Marin General Hospital’s Emergency Department.
 CEP, which
has had a contract to provide specially trained emergency
physicians to MGH since 1977, recognized the hospital’s ED
for having very high patient satisfaction scores.
The scores are based on quarterly patients surveys conducted by
Press Ganey Associates, South Bend, IN. Press Ganey currently
works with more than 6,000 healthcare facilities in the U.S. and
assists them in collecting and using patient evaluations in their
quality improvement initiatives.
 Dr. Jeffery
‘Jim’ Dietz, chief of the Division of Emergency
Medicine at MGH, said, “This award recognizes the work
we’ve done to deliver excellent service to our
patients.”
ED Director Mark Kobe, RN, said, “Patients want the shortest
door to doctor time possible, lots of information and call backs
the next day…and that’s what our physicians and staff
attempt to do.”
One of the reasons patients are satisfied with the care they
receive, Kobe said, is the ED’s Emergency Express service
for those who have less severe conditions that can be treated more
expeditiously than others that come in for more complex issues. In
most instances, Express patients will be treated and discharged
within about an hour.
Emergency Express is available seven days a week between 10:30
a.m. and 8:30 p.m. The full service ED is open around the clock.
The department sees about 90 patients daily or about 35,000 a
year.
Nov. 2, 2005 |
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